Frequently Asked Questions

MBA (The Mortgage Broker's Advantage) is an enterprise-grade document lifecycle management and workflow automation platform built specifically for mortgage professionals. It was created by brokers who experienced document chaos and operational bottlenecks firsthand.

MBA is designed for mortgage brokers, assistants, and operations teams who need to manage document collection, organization, and workflows at scale. Whether you close 5 loans per month or 500, MBA helps eliminate operational bottlenecks.

MBA was built by mortgage professionals who understand broker workflows, borrower document collection, lender requirements, and team coordination patterns. Every feature solves a real problem from actual mortgage operations, not generic document management assumptions.

No. You can create an account and pay $50 + GST per document order, with the full platform included - custom document labelling and email templates too. Subscriptions simply lower your per-order rate as your volume grows.

The platform and every feature - including custom labels and email templates - is identical on every plan. What changes is volume and price: Basic ($100/mo) includes 5 document orders a month at a lower per-order rate, plus extended document storage. Pro ($300/mo, $225/mo locked in for early adopters) includes 30 document orders a month, priority support, and early access to new features.

One document order covers a complete document-request file: collection through a secure client portal, classification, data extraction, validation, autonomous client follow-up, and a submission-ready labelled PDF package.

Your subscription document orders reset every billing cycle. If you run out mid-cycle, you can top up with pay-as-you-go credits - the system uses subscription orders first and top-ups only after they run out. Consistently over your plan? Talk to us about volume pricing.

No. Top-up credits never expire, and they are kept separate from your monthly subscription orders - including if you later cancel a subscription.

Yes. You can upgrade, downgrade, or cancel anytime from the billing portal in your dashboard. Changes take effect at the end of the current billing period, and you keep full access until then.

All major credit cards (Visa, Mastercard, American Express). Payment processing is handled by Stripe.

MBA handles all standard mortgage document types: paystubs, bank statements, tax returns, purchase agreements, employment verification, asset documentation, and more. The system supports PDFs, phone images, and other common formats. If the document is not in our system schematics, you can still process it as a new custom document type.

Our proprietary technology uses computer vision to extract data and validate it against key metadata requirements. The system deterministically identifies missing data and cross-references it against previously received context, before drafting a follow-up email with accurate, specific revision instructions. You are copied on all correspondence, and can follow up with your client directly or validate your internal checklist using a sorting tool.

Yes. MBA provides an emailed link to our secure, branded borrower portals where clients can upload documents directly. Portals are mobile-friendly, and provide clear instructions on what documents are needed. You receive instant notifications when borrowers upload files.

Yes. Every plan, including Pay As You Go, includes custom document labelling and client email templates in three tone variants - no subscription required to unlock them.

MBA is designed as a turn-key solution with custom override capabilities to integrate into your existing workflows. Document labelling, email request templates, and follow-up email tone are all fully customizable, with three tone variants available to choose from as default.

MBA uses industry-standard encryption for all data at rest and in transit. All access is logged with immutable audit trails, and every account is fully segregated. All data is stored entirely on Canadian servers, and the platform is built to meet mortgage industry compliance and security requirements.

MBA does not provide underwriting advice or financial advice to your clients. We are more like your fulfillment co-pilot. Your information is guarded under role based access, ensuring information is directed to the right team members. The original documents are returned to you alongside the optimized, labelled PDFs processed by MBA. Internal hash references are signed by MBA in the PDF metadata for immutability and traceability, meaning any alterations to the PDF after processing can be detected.

All data is stored entirely on Canadian servers keeping your files and client data industry-compliant. Storage is encrypted, access-controlled, and monitored 24/7. You maintain ownership and control of all your documents and data.

Yes. You can download documents and export order data at any time. There are no data lock-in restrictions. You maintain complete ownership and portability of all your documents and information.

MBA is designed for immediate use. Create an account, purchase credits, and start creating orders. Most brokers are fully operational within minutes. No lengthy implementation, no complex setup, no training required.

No formal training is required. The platform is designed to be intuitive for mortgage professionals. Documentation is available for all features. Support is available via email for any questions.

All accounts include access to documentation and email support. Priority support with faster response times is available for high-volume accounts.

Yes. Contact us to schedule a demo where we walk through the platform, answer your questions, and show how MBA fits your specific workflows.